Privacy Policy for Claire Carroll Coaching Ltd.

At Claire Carroll Coaching Ltd., accessible from https://www.clairecarroll-coaching.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that are collected and recorded by Claire Carroll Coaching Ltd. and how we use it.  

Please contact us if you have questions or require more information about our Privacy Policy.  

1. Data Controller

Claire Carroll Coaching Ltd. is the data controller responsible for the processing of your personal data.

Claire Carroll Coaching Ltd.

Stillorgan, Dublin

(No DPO)

2. Personal Data We Collect

We collect the following types of personal data:

• Log Files: We collect information that your browser sends whenever you visit our website. This information may include your IP address, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks.
  
  
• Cookies and Web Beacons: We use cookies to store information, including visitors’ preferences, and the pages on the website that the visitor accessed or visited.
  
  
• Contact Information: We collect your name and email address when you provide it through email opt-in forms on our website.
  
  
• Usage Data: We may collect information about how you use our website, including the pages you visit, the links you click, and the time you spend on each page.
  
  

3. Legal Basis for Processing

We process your personal data based on the following legal bases:

• Consent: We process your email address when you have given us explicit consent to do so by filling out and submitting an email opt-in form (e.g., for marketing communications).
  
  
• Contract: We may process your data when it is necessary to provide you with the services you have requested.
  
  
• Legitimate Interests: We may process your data when it is necessary for our legitimate interests, provided that your interests and fundamental rights do not override those interests. Our legitimate interests may include:
  
  
  • Providing and improving our website and services
  • Responding to your inquiries
  • Sending you administrative communications
  • Preventing fraud
• Legal Obligation: We may process your data when it is necessary to comply with a legal obligation.
  
  

4. Purpose of Processing

We use the collected data for various purposes, including:

• To provide and maintain our website
• To personalise and improve your experience on our website
• To analyse website usage and trends
• To respond to your inquiries and provide customer support
• To send you administrative communications
• To send you marketing communications (if you have consented)
• To prevent fraud and protect our website
• To provide you with the services you have requested
  
  

5. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

The retention period for different types of data may vary. We typically retain log file data and contact information for 12 months.

6. Data Sharing

We may share your personal data with the following categories of recipients:

• Service Providers: We share your data with Mailchimp to manage our email list and send marketing communications. We also use a hosting provider to host our website and Stripe to process payments. These service providers are contractually bound to process your data only on our behalf and in accordance with our instructions.
  
  
• Business Partners: We do not share your data with business partners.
  
  
• Legal Authorities: We may disclose your data to legal authorities if required by law or in response to a valid legal request.
  
  

7. International Data Transfers

We may transfer your personal data to countries outside the European Economic Area (EEA). These countries may have data protection laws that are different from the laws of your country.

If we transfer your data outside the EEA, we will ensure that appropriate safeguards are in place to protect your data, such as:

• Standard Contractual Clauses: We use Standard Contractual Clauses approved by the European Commission with Mailchimp and Stripe to ensure GDPR compliance.

8. Data Security

We are committed to protecting your personal data and have implemented appropriate technical and organisational measures to safeguard it from unauthorised access, disclosure, alteration, and destruction.

These measures are designed to ensure the confidentiality, integrity, and availability of your data. Our security measures include, but are not limited to:

• Website Security Measures: We employ a comprehensive suite of security measures at the website level to protect against common attacks, malware, exploits, and unauthorised access. These measures include:
  
  
  • Protection against common attacks on the application level.
  • Advanced protection against malware, exploits, and other malicious attacks.
  • Hardening of login security to protect administrative access.
  • Detailed activity logging to monitor website activity and detect suspicious behaviour.
  • Post-hack actions to help address and recover from potential security compromises.
• Server Security: Our website is hosted on secure servers, which employ robust security measures to protect the underlying infrastructure.
  
  
• Encryption: We use HTTPS to encrypt data transmitted between your browser and our servers, protecting data in transit.
  
  
• Access Controls: We implement strict access controls to limit access to personal data to authorised personnel only.
  
  
• Regular Security Assessments: We conduct regular security assessments and vulnerability scans to identify and address potential security risks.  
• Data Backups: We maintain regular data backups to ensure data recovery in the event of data loss or system failure.
  
  
• Password Security: We enforce or encourage strong password practices for user accounts.
  
  

9. Your Data Protection Rights

You have the following rights regarding your personal data:

• Right to Access: You have the right to request access to your personal data that we hold.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to Erasure: You have the right to request that we delete your personal data under certain circumstances.
  Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain circumstances.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data under certain circumstances, including for direct marketing purposes.
• Right to Withdraw Consent: If we are processing your data based on your consent, you have the right to withdraw your consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data infringes data protection laws.
  
  

10. Exercising Your Rights

To exercise your data protection rights, please contact us by email at [email address removed] or by mail at Stillorgan, Dublin. We will respond to your request within 30 days.

11. Cookies

We use cookies and similar technologies to enhance your experience on our website.

• What are cookies? Cookies are small text files that are placed on your device when you visit a website.
  
  
• Cookies and similar technologies used for functionality allow you to access features that are fundamental to a service.
• Things considered fundamental to a service include remembering choices and preferences, like your choice of language; storing information relating to your session, such as the content of a shopping basket; enabling features or performing tasks requested by you and product optimisations that help maintain and improve that service.
  
  
• Types of cookies we use:
  
  
  • Analytics Cookies: We use Google Analytics, a web analytics service provided by Google, to collect data that helps us understand how you interact with our website. This data helps us improve our content and the functionality of our website. Google Analytics uses cookies to collect information in an anonymous form and reports website trends without identifying individual visitors.
    • _ga cookie: This is the main cookie used by Google Analytics. It helps us distinguish one visitor from another and has a duration of two years. Every site that implements Google Analytics, including Google services, uses the _ga cookie. Each _ga cookie is unique to the specific property (our website), so it cannot be used to track a given user or browser across unrelated websites.
    • Other Google Analytics cookies: Google Analytics uses other cookies such as _gid, _gat, etc. Please review Google’s policy for up-to-date information.
  • Third-party cookies: Since Google Analytics uses cookies, Google, as a third party, is involved in this cookie usage. You can review Google’s Privacy Policy here https://policies.google.com/privacy.
• Managing cookies: You can control and manage cookies through your browser settings.
  
  

12. Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

Claire Carroll Coaching Ltd. does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

13. Online Privacy Policy Only

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collected in Claire Carroll Coaching Ltd. This policy is not applicable to any information collected offline or via channels other than this website.

14. Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will notify you of any changes to our privacy policy by email.

15. Consent

By using our website, you hereby consent to our Privacy Policy and agree to its Terms and Conditions.